Only those who continue to educate themselves are and remain successful. This is a maxim that ZF Services follows by continuously training its own employees, customers and authorized partners. Mechanics in the workshops have to keep up with technical developments in order to be able to professionally conduct diagnosis, services, and repairs.
Genuine spare parts from ZF with warranty, online ordering system, supply logistics including supply performance measurement ensure the level of the repair in OEM quality.
Replacement units (swing units) for the reduction of downtime are included in the individual service concepts.
ZF diagnostic tools for the local assessment of damage are also mandatory constituent parts of every ZF service workshop.
The primary equipment comprises basic tools as well as appropriately designed crane systems, assembly stations, cleaning area, spray booths and a functional test bench.
Carrying out a proper Level 3 repair, which is almost the same as remanufacturing a unit, demands product-specific special tools, professional disassembly and reconstruction as well as a test run on an appropriately configured test bench, including load profiles where applicable.
The basis for a service operating according to ZF standards is the appropriate facilities at the workshop with the necessary infrastructure taking the required logistical processes into account.
The technical support includes maintenance and repair suggestions as well as all repair activities carried out by ZF Service from service and maintenance through warranty, fixed-price repairs through to preventive overhaul or industrial remanufacturing.
Technical information and documentation sustainably ensure that all service activities are properly carried out. Spare parts catalogues, operating manuals, repair manuals and diagnostic documents are all available to employees in the print as well as the EDP version.
All ZF Service staff are trained and certified for the relevant ZF products. Furthermore, the service centers have the capability of training customers and partners.
Appropriate process expertise at all service locations forms the basis and rounds off the service capability.
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